TRANQAI Studio · Privacy
Privacy and Data Policy
Last updated: October 6, 2026
By using TRANQAI Studio services, you acknowledge that you have read and understood this policy. If you do not agree, please stop using the services. You may withdraw your consent or request action regarding your personal information as described below.
TRANQAI Studio respects your privacy. This policy explains what information we may collect, how we use and share it, how long we retain it, and how you can exercise your rights. It applies to services that refer to this policy. Services with a separate privacy policy are governed by that policy.
Section 1 · Our role
1. Information We Process
Depending on the services you use and how you interact with us, TRANQAI Studio may process the following categories of information:
Information you provide
- Profile information such as your name, nickname, profile picture, and other details you choose to provide.
- Information you submit in surveys, support requests, or communications with other users.
- Billing and transaction information if a service includes purchases or payments.
Information collected when you use our services
We may collect your IP address, device information (such as app version, operating system, and network type), timestamps, and information about your use of the services. If you contact support, we also retain the communication to respond to your request.
Information generated through your use
This may include activity and service progress data, chat messages, or other content you create or display through the services.
Information from partners
Where necessary, we may receive aggregated analytics, fraud-prevention data, payment verification information, or data from platforms on which our services are made available.
Cookies and similar technologies
Our website or services may use cookies, server logs, identifiers, and similar technologies to provide functionality, remember preferences, and analyze performance. You can manage cookies in your browser settings. Disabling some cookies may affect how the services work.
Processing purposes
2. How We Use Information
We use information as appropriate to provide, maintain, and improve our services, including for the following purposes:
| Information | Purpose |
|---|---|
| Name, nickname, account ID | Create and manage accounts, maintain profile information, and save service progress. |
| Activity data | Provide feedback, maintain the services, and understand how people use them. |
| IP address and device information | Operate and secure the services, verify activity, fix bugs, and prevent abuse. |
| Chat content | Deliver communications when the relevant feature is enabled or used. |
| Transaction information | Process payments and maintain transaction records as required. |
| Support requests and survey responses | Resolve issues and improve our products and customer support. |
Legal basis for processing
If you are in the European Economic Area, we process your information where you have given consent, where processing is necessary to perform a contract, where we have a legitimate interest, or where we are legally required to do so. Contact us to learn which legal basis applies to a specific processing purpose.
Data lifecycle
4. Data Retention
We retain information for as long as necessary to provide the services and fulfill the purposes described in this policy, unless a longer period is required or permitted by law. The applicable period depends on the data and service:
| Information | Retention period |
|---|---|
| Account information and nickname | While the account is active; deleted within 30 days after account deletion. |
| Activity data and account ID | While you use the services; deleted within 15 days after account deletion. |
| Audio communications | Up to 7 days, after which they are automatically deleted. |
| Text communications | While you use the services; deleted within 7 days after account deletion. |
| IP address and device information | While you use the services; deleted within 15 to 30 days after account deletion. |
| Transaction records | As long as necessary, and longer where required by law. |
When deleting information, we take appropriate measures to make it irrecoverable or irreproducible, in accordance with applicable law.
User rights
5. Your Rights
Depending on where you live and which laws apply, you may have the right to access, receive a copy of, correct, delete, or restrict the processing of your personal information; object to certain processing; or withdraw your consent. Where required by law, you may also request a portable copy of your information in a structured format.
To exercise your rights, email longbilon631@gmail.com. We may need to verify your identity before handling your request. For users in the European Economic Area, we respond within the period required by law, generally one month, which may be extended where permitted.
Service announcements
We may send necessary operational, security, privacy, or administrative announcements. These are not promotional messages and may not be disabled.
Protection and updates
6. Other Information
Information security
We use appropriate administrative, technical, and physical safeguards designed to protect information from loss, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage can be guaranteed to be completely secure.
Children
Our services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us so we can investigate and take appropriate action.
Links to third-party services
Our services may link to websites or applications operated by others. This policy does not apply to those services; please review their privacy policies.
International transfers
Your information may be processed in countries other than the one where you live, including countries where our affiliates or service providers operate. We use appropriate safeguards as required by applicable law.
Changes to this policy
TRANQAI Studio may update this policy from time to time. If we make material changes, we will notify you through the services or using the contact details you provided, and update the revision date on this page.
Questions and complaints
Contact TRANQAI Studio
If you have a question, want to exercise your data rights, or wish to complain about how your personal information is handled, please contact us:
TRANQAI Studio
Email: longbilon631@gmail.com
You may also lodge a complaint with the data protection authority where you live or work.